Shipping
How long does it take to receive my order?
In Italy we ship with BRT: delivery takes 24/48 working hours from dispatch (Monday–Friday). Islands and remote areas may take longer. In the rest of the European Union we ship with DHL Express (2–4 working days) or Poste Italiane (5–10 working days).
How much does shipping cost?
In Italy €5.90, free on orders from €59. In the European Union the cost is calculated at checkout based on country and weight, and it's free on orders from €100.
Can I pick up in store?
Yes, for free. Choose pickup at checkout and come to our store at Via Ostiense 341, Rome (Mon–Sat 10:00–19:30). Orders are usually ready in about 2 hours.
How can I track my order?
You'll receive an email with your tracking number as soon as the parcel is handed to the carrier.
Do you ship outside Italy?
Yes, we ship to all European Union countries. There are no customs duties for shipments within the EU. For countries outside the EU, write to us before ordering.
Sizes
Which size should I choose?
Each product page shows the fit of the piece (baggy, slim, regular, oversized). If you're unsure, message us on WhatsApp at +39 353 375 8351 with your height, weight and usual size: we'll help you.
Returns and exchanges
Can I return a product?
Yes. You have 14 days from delivery to withdraw from your purchase, without giving a reason, as provided by European law.
Are returns free?
No: return shipping costs are paid by the customer, unless the product is faulty or we made a mistake.
How do I exchange a size?
Request a return of the product and place a new order in the right size. If you're unsure about sizing before ordering, write to us: we'll help you choose.
How do I start a return?
Email info@tazimshop.com with your order number and the products to return. We'll send you the instructions.
When will I get my refund?
Within 14 working days of receiving and checking the return, to the same payment method used for the purchase.
Does the product need to be in its original condition?
Yes: not worn, not washed, intact and with the original tags attached.
Warranty
What warranty do the products have?
All TAZIMSHOP products are covered by the 2-year legal guarantee of conformity under the Italian Consumer Code (Legislative Decree 206/2005). If a product is faulty, you're entitled to repair, replacement or a refund.
How do I report a faulty product?
Email info@tazimshop.com with a photo of the defect and your order number.
Payments
Which payment methods do you accept?
Card, PayPal, Klarna and cash on delivery. All available methods are shown at checkout; any extra cash-on-delivery fee is displayed before you confirm the order.
Can I pay in instalments?
Yes, with Klarna you can split your payment into instalments: choose Klarna at checkout and see the terms before confirming.
Is my payment data safe?
Yes. We don't store your card details: payments are handled by certified providers.
Other
Can I change or cancel an order?
Yes, before the parcel is shipped. Email info@tazimshop.com straight away with your order number.
Didn't find your answer? How do I contact you?
Email info@tazimshop.com, phone +39 392 530 8203 or WhatsApp +39 353 375 8351.